Refund Policy

1. Subscriptions

Docket offers paid subscription tiers that renew automatically at the start of each billing period. You can cancel at any time from the dashboard billing page; cancellation takes effect at the end of the current paid period and the Service remains active until then.

2. Refund eligibility

You may request a full refund within 7 days of your first purchase of a subscription tier, provided the paid features have not been materially used (for example, no significant usage beyond initial setup).

Renewal payments are refundable within 48 hours of the charge if the renewal was unintended and the paid features were not used during the new period.

Promotional or discounted purchases are refundable only to the amount actually paid.

3. Non-refundable cases

Refunds are not issued for partial billing periods, for accounts suspended or terminated due to breach of the Terms of Service, or for purchases older than 30 days.

Chargebacks filed without first contacting support may result in suspension of the associated servers and accounts, as permitted by our payment provider's policies.

4. How to request

To request a refund, open a ticket in our Discord support server (linked from the Commands page) with the purchasing Discord account, the server the subscription applies to, and the approximate purchase date. We aim to respond within 3 business days.

Approved refunds are issued to the original payment method through our payment provider; processing time depends on your bank or card issuer.

5. Changes

We may update this policy from time to time. The policy in effect at the time of your purchase governs that purchase. Questions can be raised through the support server.